Return / Refund Policy
Return and refund expectations for custom orders.
Because custom doors are built for specific openings, return and refund eligibility depends on order status, manufacturing progress, and whether damage or defects are involved.
- Custom-built doors are generally non-returnable unless there is verified damage or defect.
- Cancellations may be limited once production has started.
- Damage should be reported quickly after delivery.
- Submitted dimensions should be reviewed carefully before ordering.